Shipping policy
SHIPPING POLICY
Last updated: July 11, 2026
Thank you for shopping with Hearthvale Living.
This Shipping Policy explains our order-processing and delivery practices.
ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Business days are Monday through Friday, excluding United States public holidays.
Processing may take longer because of:
• High order volume
• Payment review
• Address verification
• Product availability
• Personalized or custom products
• Supplier or fulfillment delays
SHIPPING ESTIMATES
Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.
United States standard shipping:
5–12 business days after processing.
International shipping, when available:
7–20 business days after processing.
Delivery times are estimates and are not guaranteed.
SHIPPING COSTS
Available shipping options and costs will be displayed at checkout before payment is completed.
We may occasionally offer free or discounted shipping subject to the conditions shown on the website.
ORDER TRACKING
When tracking is available, customers will receive tracking information by email after the order ships.
Tracking information may take 24–72 hours to update after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately at srnsipgdr@hotmail.com if your address needs to be corrected.
We cannot guarantee address changes after an order has entered processing or has shipped.
We are not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
Additional shipping charges may apply if an order must be resent.
DELIVERY DELAYS
Delivery may be delayed because of:
• Weather
• Carrier disruptions
• Customs processing
• Public holidays
• Natural disasters
• Labor interruptions
• Security inspections
• Events outside our reasonable control
If we cannot ship within the stated or agreed timeframe, we may contact the customer with available options, including:
• Accepting a revised delivery date
• Cancelling the unshipped order
• Receiving a refund for the cancelled portion
INTERNATIONAL ORDERS
When international shipping is available, customers may be responsible for:
• Customs duties
• Import taxes
• Brokerage fees
• Local handling charges
• Other destination-country fees
These charges are not included unless stated at checkout.
Customs processing may delay delivery.
SEPARATE SHIPMENTS
Orders containing multiple items may arrive in separate packages or on different dates.
Customers will not be charged additional shipping solely because an order is divided into multiple shipments.
LOST OR DAMAGED SHIPMENTS
Contact us promptly at srnsipgdr@hotmail.com if a package appears lost or arrives damaged.
For damaged shipments, please retain:
• The product
• The original packaging
• The shipping label
• Photographs or video showing the damage
RETURN ADDRESS
Approved returns should be sent to:
Hearthvale Living
Kansas Comfort Interiors LLC
1915 W MacArthur Rd
Wichita, KS 67217
United States
Do not send a return before contacting us and receiving return authorization.
CONTACT
Hearthvale Living
Kansas Comfort Interiors LLC
1915 W MacArthur Rd
Wichita, KS 67217
United States
Email: srnsipgdr@hotmail.com
Website: https://mt2y1q-rj.myshopify.com